UF Computing Help Desk
About the UF Computing Help Desk
The UF Computing Help Desk provides phone, email and walk-in direct consulting to faculty, staff and students and escalation or referral to campus help desks and service providers.
Account Services
Front-line and account management staff provide account-related services: GatorLink, Unix Individual and Class, Student Organization, Faculty and Graduate Individual CNS, GatorLink campus representative support and training, print and dialup refunds, special account requests. Front-line account specialists record client issues and complete a basic checklist for frequent topics before routing the client to technical or staff consultants.
Technical Consulting
Technical consultants provide assistance with connectivity (dialup, Housing, walk-up, wireless, VPN), email software configuration and webmail, browser and authentication issues, Internet topics (web pages, telnet, file transfer), PC and security (file management, OS utilities). Unresolved issues are escalated to the appropriate systems support centrally or within the college or unit.
Administrative Support
Full-time staff consultants provide assistance with PeopleSoft and legacy administrative issues, myUFL technical infrastructure and UF Directory maintenance. They record and troubleshoot client issues and escalate unresolved issues to the Bridges Help Desk or to specific core administrative offices/staff.
Learning Support Services
Full-time staff LSS consultants provide consulting and training support to instructors using WebCT/Vista, Respondus or Turnitin. See the e-Learning Support Services web site for more information.
Application Support Center
The UF Computing Help Desk Application Support Center provides desktop computer applications support for faculty, staff and students.Application Support staff also assist graduate students with formatting and submitting their theses and dissertations. See the Application Support Center web site for more information.
Laptop & PDA Walk-In Services
Technical supervisors provide walk-in and appointment-based laptop and handheld consulting. Extended sessions may incur a charge. Topics include configuring and troubleshooting network connections (dialup, Housing, walk-up, wireless, VPN), email software, UF Software CD software and utilities, virus/spyware scan and removal.
Self-Service
The UF Computing Help Desk web site offers Alerts, client ticket submission, modification and tracking, and a Help Desk Wiki. You can also call the UF Computing Help Desk at (352)392-HELP (4357) during operating hours or after hours to listen to our Frequently Asked Questions menus.
