UF Computing Help Desk
Laptop and Handheld Consulting
- Consulting services
- Appointments
- What you must bring to the session
- Charged services
- Excluded services.
Consulting Services
Clients who walk-in to HUB 132 with their laptop or handheld device can receive hands-on consulting if consultants are available. If consultants are not available, an appointment can be made. Consultants will evaluate your device for FREE.
Laptop and handheld session topics include:
- Configuring and troubleshooting campus dialup, DHNet, walkup, VPN and wireless network connections
- Configuring and troubleshooting email software for GatorLink,
NERSP or Grove Unix email services
To obtain help configuring other campus email services, you must know your incoming and outgoing mail server names and the protocols supported. This information can be obtained from your Campus Subnet Manager.
- Settings and use of telnet, tn3270 or file transfer software
- Installation and setup of virus scan and anti-spyware software
- Hardware Installation
- Operation System Reformat & Installation (with and without backup)
Free walk-in laptop/handheld consulting sessions are normally limited to one session per client per week.
Appointments
Due to demand, the Help Desk recommends calling to make an appointment before walking-in. If you do not have an appointment, you will be offered the option to wait or to make an appointment for laptop consulting. Appointments are normally scheduled for 1 hour, depending on the situation.
What you must bring to the session
Please come to HUB 132 for a previously arranged appointment.
Bring the power supply and other cables, peripheral devices and the Operating System and Utility CDs for the device. Also bring any wireless/ethernet card driver software or other software that may be needed during the session. Technical documentation on the device in question (e.g. the modem technical specifications, if this was for dialup) is also helpful.
You must stay with the consultant during the session. We do not offer a drop off service.
Charged Services
Certain services or extended sessions incur a charge. You will be given the option to accept the charge, which is billed through Financial Services, before a session is extended or a charged service is started. Current available services:
Service |
Price |
| Computer Evaluation | FREE |
| Hardware Installation (Under 30 minutes) | $ 10 |
| Hardware Installation (Over 30 minutes) | $ 20 |
| Spyware and/or Virus Scan/Removal | $ 35 |
| Miscellaneous Service | $ 20 |
| Operating System: Reformat & Reinstall (w/o backup) | $ 25 |
| Operating System: Reformat & Reinstall (w/backup - using 1-2 DVD's (or no DVDs) | $ 30 |
| Operating System: Reformat & Reinstall (w/backup - using 3-4 DVD's | $ 35 |
| Operating System: Reformat & Reinstall (w/backup - using 5-6 DVD's | $ 40 |
| Backup of Personal Files (1-2 DVD's) | $ 10 |
| Backup of Personal Files (3-4 DVD's) | $ 15 |
| Backup of Personal Files (5-6 DVD's) | $ 20 |
Excluded Services
The following services are NOT offered by the Help Desk. You will want to contact your vendor or a local service center for this type of work.
- Most hardware maintenance and repair
- Consultation on class assignment tasks
- Walk-in installations or configurations on desktop computers
Note that the Help Desk reserves the right to end any consulting session due to hardware issues, software incompatibility or corruption or other circumstances that require vendor assistance.
